Shipping

Zeus Fitness Shipping Policy

At Zeus Fitness, we pride ourselves on delivering quality products to our customers with exceptional care and reliability. To ensure smooth and transparent shipping experiences, we have outlined our shipping policy below.

Order Processing & Shipment

  1. Order Confirmation:
    Upon completing your order, you will receive a confirmation email with your order details. Please verify the accuracy of your order and shipping information immediately. Any discrepancies must be reported within 24 hours.

  2. Shipment Notification:
    Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information. Please monitor the tracking details to ensure timely delivery.

  3. Delivery Timeline:
    Our standard delivery timelines vary by location and carrier. Estimated delivery times are provided at checkout. While we strive to meet these estimates, delays caused by carriers or external factors may occur.

Delivery Confirmation & Inspection

  1. Receipt of Goods:
    Upon receiving your shipment, we strongly recommend inspecting the package immediately for completeness and accuracy. Compare the received items against your order and the shipping confirmation email.

  2. Reporting Discrepancies:
    If you notice any missing, damaged, or incorrect items, please notify us within 7 days of delivery by contacting our customer service team at logistics@zesufitness.ca. Claims submitted after this period may not be eligible for review or resolution.

Lost or Damaged Shipments

  1. Carrier Responsibility:
    Once your package is shipped, it becomes the responsibility of the carrier. In the rare event of a lost or damaged shipment, we will assist you in filing a claim with the carrier. However, claims must be initiated within the carrier’s specified timeframe, typically 60 days from the shipment date.

  2. Customer Accountability:
    Customers are responsible for monitoring tracking updates and contacting the carrier if delivery delays or issues arise. If a package is marked as "Delivered" by the carrier but is not received, it is the customer's responsibility to notify the carrier and Zeus Fitness immediately.

Non-Delivery Claims

  1. Delayed Notification:
    Claims of missing or incomplete shipments made more than 30 days after delivery will not be eligible for review or compensation. Timely reporting is crucial for us to investigate and resolve issues effectively.

  2. Proof of Delivery:
    For every order, we maintain detailed shipping and packaging records, including dimensions, weight, and itemized contents. In the event of a dispute, these records will be used to verify claims.

Best Practices for Customers

To ensure a smooth shipping experience:

  • Double-check your shipping address during checkout.
  • Track your shipment regularly using the tracking details provided.
  • Notify us immediately if your package appears lost, damaged, or incomplete.

Exceptions & Disclaimers

  1. Zeus Fitness is not liable for items lost or damaged due to customer error in providing shipping information.
  2. Orders unclaimed or returned to us due to incorrect addresses may incur additional shipping fees.
  3. Zeus Fitness reserves the right to update or modify this shipping policy at any time without prior notice.

We’re committed to delivering your fitness equipment efficiently and securely. Thank you for choosing Zeus Fitness!

Need assistance?
For all shipping-related inquiries, reach us at logistics@zeusfitness.ca.